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Evidence Guide: MTMPSR411A - Lead communication in the workplace

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MTMPSR411A - Lead communication in the workplace

What evidence can you provide to prove your understanding of each of the following citeria?

Engage in complex verbal communication

  1. Group processes are facilitated and monitored to support group objectives.
  2. One-to-one interaction with team members is provided to achieve effective support.
  3. Work instructions are explained to others.
  4. Work requirements and expectations are negotiated with others.
  5. Negotiation skills are used as appropriate.
  6. Conflict resolution techniques are used as appropriate.
  7. Problem-solving and decision making techniques are used as appropriate.
Group processes are facilitated and monitored to support group objectives.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

One-to-one interaction with team members is provided to achieve effective support.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work instructions are explained to others.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work requirements and expectations are negotiated with others.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiation skills are used as appropriate.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conflict resolution techniques are used as appropriate.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Problem-solving and decision making techniques are used as appropriate.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Read complex text

  1. Written information is read, analysed and used to assist in overseeing workplace performance.
  2. Technical information from written source is used to examine and introduce new procedures and approaches to improve workplace performance.
Written information is read, analysed and used to assist in overseeing workplace performance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Technical information from written source is used to examine and introduce new procedures and approaches to improve workplace performance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare written information for a range of audiences and applications

  1. Routine and specialist reports are consolidated and summarised to convey key points.
  2. Procedures and instructions related to existing and new functions and tasks are written for others to follow and implement.
Routine and specialist reports are consolidated and summarised to convey key points.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Procedures and instructions related to existing and new functions and tasks are written for others to follow and implement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

The meat industry has specific and clear requirements for evidence. A minimum of three forms of evidence is required to demonstrate competency in the meat industry. This is specifically designed to provide evidence that covers the demonstration in the workplace of all aspects of competency over time.

These requirements are in addition to the requirements for valid, current, authentic and sufficient evidence.

Three forms of evidence means three different kinds of evidence - not three pieces of the same kind. In practice it will mean that most of the unit is covered twice. This increases the legitimacy of the evidence.

All assessment must be conducted against Australian meat industry standards and regulations.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Competency needs to be demonstrated while exercising suitable levels of authority in the workplace.

Context of and specific resources for assessment

Assessment must include demonstration of competency in the workplace under normal working conditions.

Method of assessment

Recommended methods of assessment include:

assignments

quiz of underpinning knowledge

simulation

workplace demonstration

workplace project

workplace referee or third-party report of performance over time.

Assessment practices should take into account any relevant language or cultural issues related to Aboriginality or Torres Strait Islander, gender, or language backgrounds other than English. Language and literacy demands of the assessment task should not be higher than those of the work role.

Guidance information for assessment

A current list of resources for this unit of competency is available from MINTRAC www.mintrac.com.au or telephone 1800 817 462.

Required Skills and Knowledge

Required skills

Ability to:

analyse written information from a variety of sources to assist with decision-making process

convey information, which may be complex or technical or involve a change to a familiar process, to people who may not have a technical background

convey workplace information, such as work instructions, in a way that facilitates learning by others

demonstrate conflict-resolution techniques

demonstrate participative problem-solving techniques to resolve workplace problems

demonstrate techniques to check that information has been understood

explain and demonstrate communication styles relevant to conveying information to employees from a range of social, cultural and ethnic backgrounds

identify and observe Occupational Health and Safety (OH&S) requirements where applicable

identify and observe regulatory and workplace requirements where relevant

locate and extract relevant information from technical documentation

prepare reports in a range of formats and language styles suitable for the audience

resolve or progress issues in complex and/or hostile environments

select and organise relevant routine information to:

clarify or explain issues or problems

offer suggestions for improvement

provide opinions

use facilitation skills to ensure participation from all group members

utilise available information and communications technology to facilitate communication

Required knowledge

Knowledge of:

purpose of feedback and forms of feedback suitable for the workplace

purpose of reports and other documentation used in the work area

roles and expectations of customers, suppliers and participants in the work process

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Groups may be:

informal work groups or formal committees.

Negotiations may involve:

complex coordination of human and material resources and can involve both internal and external customers and suppliers.

referrals to management and/or industrial parties, where conflicts are unable to be resolved.

Problem-solving may include:

involvement and support of more senior management

discussion and resolution of issues undertaken with support from more senior management

involvement of:

owner or operator

external facilitators.

Written information may include:

graphs, charts and tables

industry publications

manuals

newsletters

notices from government and regulatory bodies

orders

procedures and instructions

relevant legislation and award provisions:

OH&S legislation

award provisions relating to conditions of employment

training

affirmative action

Equal Employment Opportunity (EEO) legislation

status reports

supplier correspondence and contracts.

Audiences for information may include:

customers

suppliers

management and/or workers.

Communication may be:

spoken

written

non-verbal and include the use of signs, signals, symbols and pictures, and require the interpretation and sensitive handling of non-verbal and visual clues and cues.

reported according to statutory and workplace requirements and may involve manual and/or electronic systems

reported and presented through:

spoken

written and supported by:

graphs

pictures

charts

tables.

OH&S requirements may include:

enterprise OH&S policies, procedures and programs

OH&S legal requirements

Personal Protective Equipment (PPE) which may include:

coats and aprons

ear plugs or muffs

eye and facial protection

head-wear

lifting assistance

mesh aprons

protective boot covers

protective hand and arm covering

protective head and hair covering

uniforms

waterproof clothing

work, safety or waterproof footwear

requirements set out in standards and codes of practice.

Regulatory requirements may include:

Export Control Act

federal, state and territory regulations regarding meat processing

hygiene and sanitation requirements

relevant Australian Standards

relevant regulations

requirements set out in AS 4696:2007 Australian Standard for Hygienic Production and Transportation of Meat and Meat Products for Human Consumption.

Workplace requirements may include:

enterprise-specific procedures

OH&S requirements

Quality Assurance (QA) requirements

Standard Operating Procedures (SOPs)

the ability to perform the task to production requirements

work instructions.

Technology may include:

information and communication technologies such as:

diaries and organisers

computerised equipment

personal computers

on-line services

telephone

fax

automated machinery

robotic equipment.